SCE Customer Websites and Numbers

Outage Information

Report Electrical Hazards

1-800-611-1911

Business Customer Division

Assistance with an emergency situation or obtain current power outage information: 855-683-9067

[email protected]

Report a Downed Line

911

Claims

Customers can submit a claim by visiting sce.com/claims.

Please email [email protected] or call 800-655-4555.

Report Outages/Outage Questions

sce.com/outages

1-800-611-1911

Low Income and Energy Efficiency Programs

Medical Baseline Customers

Customers with a documented medical condition requiring electricity-powered life support equipment

sce.com/medicalbaseline

Discounts on Electric Rates

Assistance for low-income households: sce.com/care

  • California Alternate Rates for Energy (CARE). Customers can qualify if they or their household participants in at least one of the eligible public assistance programs listed on sce.com/care.
  • Family Electric Rare Assistance (FERA). Customers can qualify if they meet income guideline qualifications listed on the sce.com/care.

 

Energy Savings Assistance

Income-qualified customers

sce.com/ESAP

Energy Efficiency

Energy savings programs, rate assistance, rebates, and incentives

sce.com/rebatesandsavings

Energy Assistance Fund

Assistance for customers facing financial hardship

sce.com/EAF

In Your Neighborhood

Here’s what to expect when SCE crews arrive in your neighborhood, including how to identify an unauthorized SCE electrical crew:

on.sce.com/upgrades