SCE Customer Websites and Numbers
Outage Information
Report Electrical Hazards
1-800-611-1911
Report a Downed Line
911
Report Outages/Outage Questions
1-800-611-1911
Business Customer Division
Assistance with an emergency situation or obtain current power outage information: 855-683-9067
scepoc@sce.com
Claims
Customers can submit a claim by visiting sce.com/claims.
Please email claims@sce.com or call 800-655-4555.
Low Income and Energy Efficiency Programs
Medical Baseline Customers
Customers with a documented medical condition requiring electricity-powered life support equipment
Energy Savings Assistance
Income-qualified customers
Energy Assistance Fund
Assistance for customers facing financial hardship
Discounts on Electric Rates
Assistance for low-income households: sce.com/care
- California Alternate Rates for Energy (CARE). Customers can qualify if they or their household participants in at least one of the eligible public assistance programs listed on sce.com/care.
- Family Electric Rare Assistance (FERA). Customers can qualify if they meet income guideline qualifications listed on the sce.com/care.
Energy Efficiency
Energy savings programs, rate assistance, rebates, and incentives
In Your Neighborhood
Here’s what to expect when SCE crews arrive in your neighborhood, including how to identify an unauthorized SCE electrical crew: